We represent you to handle all property matters, including development, acquisition, and management of first class, full and limited-service hotels. As the integral link between ownership and hotel operator/building management, we take care of all facets of development and operations
MARKETING STRATEGY ADVISING
A strong and effective sales and marketing plan starts with a comprehensive market analysis, positioning and online presence. We implement effective forecasting revenues and marketing budget allocation to ensure that dollars are being spent wisely. Sales programs with emphasis on client contact by the sales office are implemented and monitored by reporting systems for sales calls and bookings.
Operational success comes from active management.
We review the team’s day to day operations, including setting rate structures, monitoring operating costs and payroll, guest satisfaction, policy and procedure, management compliance, training, maintenance, risk management and safety and security.
BUSINESS PERFORMANCE CONSULTING
We analyse market trends and yielding opportunities to fully understand, anticipate and influence consumer behaviours to ultimately maximize revenue. Our focus is selling the right room to the right guest for the right price, thereby driving each property’s revenue per available room (RevPar) to its full potentials
We thrive on bringing innovative ideas to streamline the process to perfection. Effectively structuring your processes benefits not only the value of your company, but also consistently improves your profitability, employee performance, and your internal and external relationships. We develop customised Seamless Operating Procedures (SOP’s) and create an infrastructure for every aspect of your company.
With cohesive Seamless Operating Procedures, expect:
Greatly reduced mistakes
Lower employee turnover
Increased productivity and profits
A sterling reputation for your service quality
MYSTERY AUDIT PROGRAM
Mystery Audit helps you identify gaps in expectation and take the necessary remedial action. It will raise awareness of your procedures and improve staff conduct. As a result you will see customer service levels improve which may in turn lead to increased sales
PRE-OPENING & RE-BRANDING
We specialize in opening and rebranding of hotels, developing and fine-tuning concepts.
We will co-ordinate and liase on your behalf on the brand positioning and conceptualizing of the property