REBOUNCE PROGRAM FROM
COVID 19 PANDEMIC
Due to the current COVID-19 Pandemic, we place our emphasis on assisting Hotel Owners to restart their operations and move ahead of their business recovery.
4 Key modules includes:
Guest Experience (*Health#Care Program)
* Health#CARE - Holistic Approach to take care of guests and associates #CARE - Clean And Refresh Everything
We adhere to International health and safety protocols covering various touch points from Pre-Arrival to Guest’s Departure. We formulate Enhanced Standard Operating Procedures in all aspects of Hotel Operations and Installations.
We represent you to handle all property matters, including development, acquisition, and management of first class, full and limited-service hotels. As the integral link between ownership and hotel operator/building management, we take care of all facets of development and operations
SALES AND MARKETING REVIEW
A strong and effective sales and marketing plan starts with a comprehensive market analysis, positioning and online presence. We implement effective forecasting revenues and marketing budget allocation to ensure that dollars are being spent wisely. Sales programs with emphasis on client contact by the sales office are implemented and monitored by reporting systems for sales calls and bookings.
Operational success comes from active management.
We review the team’s day to day operations, including setting rate structures, monitoring operating costs and payroll, guest satisfaction, policy and procedure, management compliance, training, maintenance, risk management and safety and security.
BUSINESS PERFORMANCE CONSULTING
We analyze market trends and yield opportunities to fully understand, anticipate, and influence consumer behaviors to ultimately maximize revenue. Our focus is selling the right room to the right guest for the right price, thereby driving each property’s revenue per available room (RevPar) to its full potentials
MYSTERY AUDIT PROGRAM
Mystery Audit helps you identify gaps in expectation and take the necessary remedial action. It will raise awareness of your procedures and improve staff conduct. As a result you will see customer service levels improve which may in turn lead to increased sales
PRE-OPENING & RE-BRANDING
We specialize in opening and rebranding of hotels, developing, and fine-tuning concepts.
We will coordinate and liaise on your behalf on the brand positioning and conceptualizing of the property